PRIVACY POLICY

We value your trust and are really grateful that you've agreed to give us some of your personal details. It's only right that we should take every care with your data and not breach your trust in us. 

“We” and “us” refers to RIDER RESILIENCE CIC, a limited company registered in England and Wales. Our company registration number is 14390948 and our registered office is at 11 Strawberry Fields, Kendal, LA9 7TA.

We take your data privacy seriously and comply with all relevant legislation. If you have any questions, please drop us a line.

WHAT DATA DO WE COLLECT?

We may collect, store and make use of the following data:

Personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. 

Any other information that you may choose to send us, such as form submissions, including signing up voluntarily to our email marketing list or taking part in a marketing or feedback survey.

WHAT DO WE USE THIS DATA FOR?

We use the data we collect for three main purposes:

  • In the case of cookies, to make your use of our website easier.

  • For marketing communications, provided you have given us permission to do so (you will be asked whether you want to opt in when you make a purchase). Marketing communications may include news of the publication of a new issue, special offers, events that we’re attending, or to obtain feedback from you.

  • In order to communicate about a purchase you’ve made, including order confirmations, notice of failed payments, or to try to resolve a problem that either we or you have identified.

WHO DO WE SHARE YOUR DATA WITH?

  • In order to provide you with a good service, it’s necessary for us to share some of the information we collect with a few, fully endorsed third parties. We do so in a secure manner and always using current best practice.

  • We pass on payment information, name and address and other information like phone number and email address to the payment gateways that we use. For card payments we use Stripe. For all other payments we use PayPal.

  • Your other details including name, address, email address, phone number and purchase history is stored by our e-commerce platform Squarespace.

  • If you sign up to our marketing email list, your name and email contact information will be stored by Mailchimp.

HOW LONG WILL YOU STORE MY DATA?

  • In the case of purchase data, we are required to maintain records consistent with our legal obligations as a limited company registered in England and Wales.

  • In the case of our optional email marketing list, we will keep your details until you ask to be removed from the list. Every marketing email we send has a link to opt out in the footer.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

YOUR RIGHTS

You have various rights under the General Data Protection Regulation (GDPR). You can find out more about these here.

 QUESTIONS OR COMPLAINTS?

Please get in touch with us at the following email address

info@riderresilience.org

We will do what we can to put things right.

Team Rider Resilience